Overview

For businesses that want to start accepting credit card payments asap, Merchant One has an easy and fast approval process with a 98% approval rate. There is a complete slate of features offered to users as well as seamless integration with several third-party software. Business owners can automatically access data on credit card and debit card transactions and integrate the numbers with their business software to monitor sales, item performance, and payment preferences of customers.

What is Merchant One?

Merchant One is the independent sales division of United Bank Card based in Florida. They use Fiserv, formerly known as First Data, for backend processing. Having served over 100,000 merchants, Merchant One rebranded its logo and website to reflect the milestone. Fiserv, the biggest credit card processing company, purchased Merchant One in 2022.

Merchant One Features

Merchant One distinguishes itself from other credit card processors with its extensive array of features, setting it apart as a top choice in the market.

Enhanced Payment Gateway

Merchant One takes pride in promoting the excellence of its payment gateway, a secure mechanism designed to transmit transaction data to payment processors. The standout feature of the Merchant One payment gateway lies in its comprehensive provision of all the fundamental features that businesses require including:

• Invoice generator

• QuickBooks integration

• Recurring billing support

• Customer database

• Customizable application programming interface

• ACH payment support

Search and Categorize

The platform provides a convenient feature allowing effortless searching and sorting of past transactions based on customer name or location. For instance, if a customer requests data on their previous transactions, retrieving specific information will be easier.

Mobile Payment Processing

Merchant One has launched its mobile payment solution in response to the growing demand for mobile transaction features. This service enables businesses to accept payments conveniently from smartphones or tablets. Businesses can now cater to customers on the go and embrace a more dynamic approach to payment processing.

Merchant Cash Advance

Businesses that need to quickly get capital can look into Merchant One’s cash advance offer. It is easier to qualify for a cash advance compared to the traditional way which makes it a great alternative for businesses that require funds.

Billing and Invoicing

For business owners who offer subscriptions or payment plans, the Merchant One dashboard serves as a valuable tool to effortlessly generate invoices and set up automated billing schedules. Invoices can be customized to include a QR code or a payment link for customers to pay on their mobile devices.

Plans and Pricing

The pricing and fees associated with a Merchant One business account are subject to changes based on several factors. Clients can expect their costs to differ according to their business type, processing volume, and the specific agent responsible for setting up the account.

Typically, Merchant One offers standard merchant account contracts that span from three to five years in duration. In the event that a client wishes to terminate their contract prematurely, an early termination fee, known as “Liquidated Damages,” will apply. This fee comes to $25 per month for the remainder of the contract term or $295, whichever figure is greater.

Below are the estimated transaction rates businesses can expect for Merchant One’s processing services:

• Keyed-in transactions: 0.29% to 1.99%

• Swiped transactions: 0.29% to 1.55%

• Debit card transaction: 0.29%

Merchant One Set Up

Merchant One offers customer packages to suit the needs of your business whether you are small or large. They can provide complete POS systems and adjust a card swiper to use with your mobile device. You can reach out to one of their account managers who will help identify the needs of your businesses. From there, they will come up with a custom program for your business size, volume, and needs.

The account managers will also work on getting you approved quickly. Merchant One claims that most of their customers receive approval in just 24 hours. Even those with less than stellar credit scores become part of the 98% approval rate.

There should be a confirmation from the Welcome Team regarding your account settings and information to help you get started with accepting credit card payments. You will have a designated account manager who should be available to help you with concerns.

Merchant One also offers unlimited training, giving you the know-how on using the tools effectively.

Customer services

Unlike some payment processors that may rely on live chat or forums for assistance, Merchant One provides a more personalized approach. With dedicated account managers, clients can rely on having a single point of contact for their inquiries and concerns.

• Toll-Free General Customer Service: (800) 910-8375

• New Accounts: (800) 610-4189

• Customer Support: support@merchantone.com

• Information: info@merchantone.com

Bottom Line

Merchant One is a prominent credit card processing provider and credit card processor, catering to a large customer base. While many of its customers are likely content with the service they receive, it’s worth noting that the company has received a higher number of complaints compared to other payment processors of similar size. The prevalent issues raised in these complaints revolve around non-disclosure of certain terms and conditions and misleading rate promotions. Some individuals find it challenging to give Merchant One a high rating as a merchant services provider due to these factors.